Cisco Cisco Agent Desktop 8.0 用户指南
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Setting Up a Task Button for After-Call Work
November 2006
171
10. Use your mouse to maximize Outlook, and then type the following macro
keystrokes.
[TAB]
Press the tab as many times as needed to
go to the e-mail address field.
go to the e-mail address field.
[CONTROL] C
Copy the e-mail address.
[HOME]
Press Home to position the cursor in the
first field in the form.
first field in the form.
[CONTROL] N
Open a blank e-mail message.
[CONTROL] V
Paste the e-mail address in the To: field in
the e-mail message.
the e-mail message.
[TAB]
Tab down to the Subject line.
[TAB]
[SHIFT] Y
Type “Your Order” in the Subject line.
O
U
R
[SPACE]
[SHIFT] O
R
D
E
R
[TAB]
Tab to the body of the message.
[SHIFT] D
Type the salutation “Dear ”
E
A
R
[SPACE]