Cisco Cisco Agent Desktop 8.0 用户指南
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January 16, 2013
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Tutorials
Introduction
This chapter shows you how to perform a number of common tasks. The tasks are
presented as tutorials, and each task includes step-by-step instructions and keystroke
macro examples.
presented as tutorials, and each task includes step-by-step instructions and keystroke
macro examples.
The tutorials are based on a fictional company called Rock Coast Products. The
tutorials are:
tutorials are:
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NOTE: The macros used in these tutorials might need fine-tuning,
depending on the PC used and the third-party software accessed.
depending on the PC used and the third-party software accessed.