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Cisco
Cisco Agent Desktop 9.0
用户指南
Cisco Cisco Agent Desktop 9.0 用户指南
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Contents
Adding External Contacts 202
Finding External Contacts 204
Editing an External Contact 205
Deleting External Contacts 205
■
Configuring Workflow Groups 207
Finding a Workflow Group 207
Adding a Contact List to a Workflow Group 208
Selecting Agents to Appear Offline 210
A
Global Phone Book FAQ 211
B
Cisco Desktop Monitoring Console 213
■
Overview 213
■
Using the Monitoring Console 214
B
Tutorials 217
■
Introduction 217
■
Setting Up an ANI-Based Screen Pop 218
■
Using a Terminal Emulator Package 222
■
Setting Up a Task Button to Transfer to a Specified Number 226
■
Setting Up a Task Button for After-Call Work 227
■
Setting Up a Launch External Application Action 236
■
Using Wild Card Data Conditions 237
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