Cisco Cisco Agent Desktop 9.0 用户指南
Cisco Desktop Administrator User Guide
162
November 19, 2013
Configuring Desktop and Server Monitoring
and Recording
and Recording
You can perform the following tasks on the VoIP Monitoring Device page of the Silent
Monitoring & Recording node:
Monitoring & Recording node:
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The VoIP Monitoring Device page does not display all phone devices configured in
Unified CM. It displays the devices associated with the peripheral gateway. It
automatically filters out the devices assigned to specified JTAPI users to enable
effective search responses. You can specify JTAPI user for a peripheral gateway by
launching Postinstall.exe.
Unified CM. It displays the devices associated with the peripheral gateway. It
automatically filters out the devices assigned to specified JTAPI users to enable
effective search responses. You can specify JTAPI user for a peripheral gateway by
launching Postinstall.exe.
If a phone is configured for extension mobility and a static extension is set up, the
Extension field displays the static extension assigned to the device’s MAC address. If
no static extension is set up, the Extension field is blank.
Extension field displays the static extension assigned to the device’s MAC address. If
no static extension is set up, the Extension field is blank.
NOTE: Assign a static extension to an extension mobility device to
make administration easier.
make administration easier.
Unified CM-based Monitoring and Recording
Unified CM-based monitoring and recording is a feature that uses an IP phone’s
built-in bridge to monitor and record calls.
built-in bridge to monitor and record calls.
To enable Unified CM-based monitoring and recording, consult the CTI OS System
Manager’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions. No configuration
in CAD is required.
Manager’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions. No configuration
in CAD is required.
NOTE: When Unified CM-based monitoring and recording is enabled
on the CTI OS server, desktop-based and server (SPAN)-based
monitoring and recording are no longer available.
on the CTI OS server, desktop-based and server (SPAN)-based
monitoring and recording are no longer available.