Cisco Cisco Agent Desktop 8.0 用户指南
29-September-04
1
Cisco IP Phone Agent User’s Guide
Introduction
Cisco IP Phone Agent is a service added to your Cisco 7940 or 7960
IP phone. It allows you to do the following without using a computer:
IP phone. It allows you to do the following without using a computer:
■
Log in and log out of the Automatic Call Distributor (ACD)
■
View enterprise data when receiving a call
■
View skills statistics
■
Change your agent state
■
Enter a reason code when changing agent states
■
Enter wrap-up data after handling an ACD call
IP Phone Agent keeps track of the agent state you’re currently in and the state of
your phone. It presents menus to you that display only the agent states available
to you at a given time.
your phone. It presents menus to you that display only the agent states available
to you at a given time.
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and
other technical resources. These sections explain how to obtain the most current
technical information from Cisco Systems.
other technical resources. These sections explain how to obtain the most current
technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web
at this URL:
at this URL:
www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
www.cisco.com
International Cisco websites can be accessed from this URL: