Cisco Cisco Agent Desktop 9.0 技术参考
Troubleshooting
November 26, 2013
77
13
CAD Agent
Desktop
Desktop
• Is CAD installed correctly?
• Is an unsupported soft phone being used?
• Is unsupported VPN software being used?
• Is the software reporting any errors?
• Is the desktop monitoring subsystem active and
• Is an unsupported soft phone being used?
• Is unsupported VPN software being used?
• Is the software reporting any errors?
• Is the desktop monitoring subsystem active and
functioning?
• Are there available CPU resources?
• Are the monitoring and recording features shown as “in
• Are the monitoring and recording features shown as “in
service”?
• Does the agent have an active call?
• Is the SPCD/QMPD driver loaded and running?
• Are packets being captured from the NIC?
• Is the SPCD/QMPD driver loaded and running?
• Are packets being captured from the NIC?
14
Recording
service
service
• Is the service installed correctly?
• Is the service active?
• Is the disk full?
• Do the recording files exist?
• Is the server behind a firewall or router?
• Is the service active?
• Is the disk full?
• Do the recording files exist?
• Is the server behind a firewall or router?
15
Monitor
service
service
• Is the service3 installed correctly?
• Is the service active?
• Does the service have connectivity with other
• Is the service active?
• Does the service have connectivity with other
components and the required database?
• Are there available CPU resources?
• Are any errors being reported in the log files?
• Is the SPCD/QMPD driver loaded and running?
• Are packets being captured from the NIC?
• Is the server behind a firewall or router?
• Are any errors being reported in the log files?
• Is the SPCD/QMPD driver loaded and running?
• Are packets being captured from the NIC?
• Is the server behind a firewall or router?
16
Software
configuration
configuration
• Is the agent configured correctly?
• Are the agent and device configured for the correct
• Are the agent and device configured for the correct
method of packet capture?
• Are all the associations between agent, device, monitor
service, and recording service correct?
Table 9.
Possible causes of failure in monitoring/recording
No.
Component
Issue