Cisco Cisco Agent Desktop 8.0 信息指南

How to obtain the current date when you write a CRS script?
Related Information

This document discusses how to obtain the current date when you develop a script with the help of the Cisco
Customer Response Solutions (CRS) Application Editor in a Cisco IP Contact Center (IPCC) Express Edition
environment.

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Note: Cisco recommends that you have basic knowledge of CRS scripting.

A. Java objects can be used for date comparisons. However, to do this, it is necessary to
obtain the current date. Here is the step−by−step procedure to obtain the current date:

Add a Create Java Object step (see Step 1 in Figure 1). The variable name is

dateObject

 and data type is 

Date

. The constructor is 

java.util.Date()

.

1. 

Add an Execute Java Method step to get the current year (see Step 2 in Figure 1). The
method is 

getYear()

. The result is assigned to 

currentYear

, which is an

integer variable.

Note: The getYear(0) method returns a value, which is 1900 less than the calendar
year. In order to correlate to the correct calendar year, 1900 should be added to the
returned value. This step is not shown in the sample script.

2. 

Add an Execute Java Method step to get the current month (see Step 3 in Figure 1).
The method is 

getMonth()

. The result is assigned to 

currentMonth

, which is

an integer variable.

Note: The 

getMonth(0)

 method returns 0−11 for month value. In order to

correlate to 1−12 calendar month value, 

currentMonth

 is increased by 1.

3. 

Add an Execute Java Method step to get the current date (see Step 4 in Figure 1). The
method is 

getdate()

. The result is assigned to 

currentDate

 which is an integer

variable.

4.