Cisco Cisco Computer Telephony Integration Option 9.0 用户指南

Chapter 1 Starting and Logging Into CTI Toolkit Agent Desktop

Logging Out

1-4

Cisco ICM Software CTI OS Agent Desktop User Guide Release 7.0(0)

Note

In a non-IPCC environment additional fields may appear in the Login dialog
box, depending on your switch and on how your CTI OS configuration is set up.

After you enter this information, click the OK button. On a successful login, the
following occurs:

•

You automatically enter the state configured on your switch, either Ready or
NotReady state.

•

The status bar on the bottom of the CTI Toolkit Agent Desktop Screen
displays the following information:

–

Agent ID for the logged in agent

–

Agent Extension

–

Agent Instrument

–

Current Agent Status

–

The server that the agent is connected to.

•

Buttons for actions that are allowed from your current agent state are enabled.

Note

Multiple agents may log into CTI Toolkit Agent Desktop on the same
workstation. Each agent need only run a separate instance of CTI Toolkit
Agent Desktop and then log in as a different user.

Logging Out

To log out of the CTI Toolkit Agent Desktop, perform the following steps:

Step 1

If the Logout button is enabled, click it. Some switches, including IPCC, require
that an agent be in NotReady state to log out; therefore, the Logout button is
disabled in any other state. In this case, click NotReady first, then click Logout.

Step 2

Depending on how your administrator has configured your agent settings, a Select
Reason Code dialog box may appear after you click NotReady.