Cisco Cisco Computer Telephony Integration Option 8.5 用户指南

The default skill group appears, of necessity, in the CTI OS Skill Group 
Statistics. As explained, IPCC requires the existence of the default skill group 
and there is no mechanism for renumbering/renaming it.

For more information on the default skill group, see the IPCC Installation and 
Configuration Guide for Cisco IPCC Enterprise Edition, and the Reporting 
Guide for Cisco IPCC Enterprise & Hosted Editions.

AgentsLoggedOn

Number of agents that are currently 
logged on to the skill group.

AgentsAvail

Number of agents for the skill group in 
Available state.

AgentsNotReady

Number of agents in the Not Ready 
state for the skill group.

AgentsReady

Number of agents that are in work state 
(TALKING, HELD, WORK_READY, 
AVAILABLE, or RESERVED). This 
statistic is used by the router to 
determine the number of working 
agents in the skill group when 
estimating the expected delay. It is the 
difference between AgentsLoggedOn 
and AgentsNotReady. Reference 
AgentsAvail to get the number of 
agents that are available to take calls 
right now.

AgentsTalkingIn

Number of agents in the skill group 
currently talking on inbound calls.

AgentsTalkingOut

Number of agents in the skill group 
currently talking on outbound calls.

AgentsTalkingOther

Number of agents in the skill group 
currently talking on internal (not 
inbound or outbound) calls.