Cisco Cisco Computer Telephony Integration OS 8.5 用户指南
Chapter 3 Processing Calls
Accessibility and Asynchronous Events
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Cisco CTI OS Agent Desktop User Guide for Cisco Unified ICM/CC Enterprise and Hosted, Release 7.1(1)
Call held
The agent’s phone provides an audible clue.
Pressing INSERT+Up Arrow while highlighting the
row for the call on the call grid instructs JAWS to
read back the contents of each cell in the current
row.
row for the call on the call grid instructs JAWS to
read back the contents of each cell in the current
row.
Call conferenced,
call transferred
The phone is the best way to determine if the call
has been conferenced or transferred.
has been conferenced or transferred.
The call grid also reflects the state of the call.
Call cleared
The phone and the call grid can be used to determine
the state of the call.
the state of the call.
Agent state changes
Agents can determine their state by having JAWS
read the status bar (INSERT + PAGE_DOWN).
read the status bar (INSERT + PAGE_DOWN).
Event
Notification