Cisco Cisco Computer Telephony Integration OS 8.5 用户指南
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CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 1 Starting and Logging Into CTI Toolkit Agent Desktop
Logging In
Enter the following information in this dialog box:
•
Connect to. Use the drop-down menu to select the connection profile that you want to use.
•
Agent ID. Your agent ID as assigned by your manager.
Note
Depending on the option chosen for logging in during the installation of the CTI OS Server, the
Login dialog on the Supervisor desktop will prompt for either the Agent ID or the Login Name.
Login dialog on the Supervisor desktop will prompt for either the Agent ID or the Login Name.
•
Password. Your password as assigned by your manager.
•
Instrument. The device ID assigned to the teleset you will receive calls on.
Note
The Login dialog varies for different peripheral types. Refer to
for
additional information.
Note
The fields in the Mobile Agent section of the dialog box are accessible only if Mobile Agent was enabled
during CTI OS Server installation.
during CTI OS Server installation.
•
Mobile Agent. Check this box if logging in as a Mobile Agent (that is, if logging into a phone not
directly controlled by Cisco Unified Communications Manager). In the Mobile Agent section of the
dialog box, enter the phone number that the Mobile Agent is using to receive calls on. Enter the
number in the same format as you would dial it from a Unified CM IP Phone, unless your system
administrator has instructed you to enter the number in another format.
directly controlled by Cisco Unified Communications Manager). In the Mobile Agent section of the
dialog box, enter the phone number that the Mobile Agent is using to receive calls on. Enter the
number in the same format as you would dial it from a Unified CM IP Phone, unless your system
administrator has instructed you to enter the number in another format.
Note
CTI OS does not validate Mobile Agent phone numbers upon login. Take care to ensure that the
number you enter is valid and correct. Otherwise, a scenario results in which the CTIOS desktop
shows the incoming call, but the customer phone only hears ringing out and the agent phone does
not ring since the destination number is not correct.
number you enter is valid and correct. Otherwise, a scenario results in which the CTIOS desktop
shows the incoming call, but the customer phone only hears ringing out and the agent phone does
not ring since the destination number is not correct.
Select one of the following Call Mode values from the pulldown menu: