Cisco Cisco Computer Telephony Integration OS 8.5 开发者指南

The OnNewAgentTeamMember event informs the supervisor about a new agent team member. The event 
is typically received in response to a RequestAgentTeamList request from the supervisor object. It is also 
received when CTI OS Server receives an AGENT_TEAM_CONFIG_EVENT indicating a change in 
agent team configuration (add/remove).

void OnNewAgentTeamMember (Arguments& args)

void OnNewAgentTeamMember (IArguments * args)

session_OnNewAgentTeamMember (ByVal args As CtiosCLIENTLib.IArguments)

args

Arguments array that can contain the following fields. Not all fields are always returned. Skillgroup 
and AgentInstrument are not returned if the agent is not logged in.

PeripheralID

STRING

The ICM PeripheralID of the agent’s 
ACD .

UniqueObjectID

STRING

Unique object ID of the agent object for 
this agent.

AgentState

SHORT

One of the values in 

representing the current state of the 
associated agent.

NumSkillGroups

INT

The number of skill groups that the 
agent is currently associated with, up to 
a maximum of 99.

AgentID

STRING

Agent’s ACD login.

AgentExtension

STRING

Agent’s ACD teleset extension.

AgentInstrument

STRING

Agent’s ACD instrument number.

AgentLastName

STRING

Agent’s last name.

AgentFirstName

STRING

Agent’s first name.

AgentName

STRING

Agent’s full name.

AgentAvailability 
Status

SHORT

The current status of the agent’s 
availability to take a call.

EnablementMask

INT

Contains the bit-mask that specifies 

what buttons can be enabled or disabled 
when the agent is on the state specified 
in the AgentState field. 

SupervisorID

STRING

The ID of the agent’s supervisor.