Cisco Cisco Computer Telephony Integration OS 8.5 开发者指南
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
SupervisorID
STRING
The ID of the agent’s supervisor.
AgentFlags
INT
Used to describe the agent carried in
this event. The possible values for this
field as well as their meanings are as
follows.
this event. The possible values for this
field as well as their meanings are as
follows.
•
TeamMemberFlags.AGENT_FLAG_
REGULAR_AGENT - Value is 0.
The agent is a regular agent
REGULAR_AGENT - Value is 0.
The agent is a regular agent
•
TeamMemberFlags.AGENT_FLAG_
PRIMARY_SUPERVISOR - Value
is 1. The agent is a primary
supervisor
PRIMARY_SUPERVISOR - Value
is 1. The agent is a primary
supervisor
•
TeamMemberFlags.AGENT_FLAG_
TEMPORARY_AGENT - Value is
2. The agent is a temporary agent
TEMPORARY_AGENT - Value is
2. The agent is a temporary agent
•
TeamMemberFlags.AGENT_FLAG_
SUPERVISOR - Value is 4. The
agent is a supervisor
SUPERVISOR - Value is 4. The
agent is a supervisor
Skillgroup[1}
ARGUMENTS
Arguments array containing
information about the agent’s first
skillgroup. The array contains the
following arguments.
information about the agent’s first
skillgroup. The array contains the
following arguments.
•
SkillGroupNumber
•
SkillGroupID
•
StateDuration
•
SkillGroupPriority