Cisco Cisco Computer Telephony Integration OS 8.5 开发者指南

DumpProperties

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EnableAgentStatistics

Enables agent statistic messages.

EnableSkillGroupStatistics

Enables skill group statistic messages.

GetAgentState

Returns the current agent state.

GetAllProperties

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GetElement

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GetMonitoredAgent

Returns the agent object that is currently 
being monitored.

GetMonitoredCall

Returns the call object that is currently 
being monitored.

GetNumProperties

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GetPropertyName

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GetPropertyType

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GetSkillGroups

Returns an array of SkillGroups objects

GetValue

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GetValueArray

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GetValueInt

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GetValueString

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IsAgent

Checks the current mode and returns true 
if agent mode. 

IsSupervisor

Checks the current mode and returns true 
if supervisor mode.

IsValid

See 

Login

Logs an agent into the ACD.

Logout

Logs an agent out of the ACD.

MakeCall

Initiates a call to a device or agent

MakeEmergencyCall

Lets an agent makes an emergency call to 
the supervisor.