Cisco Cisco Computer Telephony Integration Option 9.0 开发者指南

In order to prevent another agent log in with incorrect credentials, use the SendIdentifyClientRequest 
method to identify and detect the log in request.

Set the Method Argument to Nil. To invoke this method, use the session object. 

The following examples demonstrate the method in:

Following is an example of how to use the method: 

if (CIL_OK != SessionObj.SendIdentifyClientRequest())

{

    LOG(CRITICAL, "CCtiOsSession::SetAgent(...), SendIdentifyClientRequest: authentication 

will fail, aborting..");

    ReportError(CIL_FAIL);

    return CIL_FAIL;

}

To get CTI OS registry configuration values to your desktop application to handle duplicate log in 
attempts correctly, you must request global configuration settings, then extract the custom settings from 
the event. You typically do this task before attempting to log in an agent, in the OnConnection() event.

Create an instance of the Arguments class.

In the Arguments instance, set the value for the CTIOS_DESKTOPTYPE key to either:

CtiOs_Enums.DesktopType.eAgentDesktop

CtiOs_Enums.DesktopType.eSupervisorDesktop

Although the Arguments object must have one of these fields as a value for the 
CTIOS_DESKTOPTYPE key, this version of CTI OS does not utilize the desktop type 
parameter when sending global configuration data to a desktop application. Regardless of 
which field you use in defining the Arguments object, CTI OS returns all global 
configuration data with the OnGlobalSettingsDownloadConf() event. The desktop type 
indicators, through currently required, are reserved for future use.

Request desktop settings for the session using the RequestDesktopSettings() method. This results in a 
OnGlobalSettingsDownloadConf() event.