Cisco Cisco Computer Telephony Integration OS 8.5 开发者指南
9-25
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 9 Agent Object
Methods
Table 9-7
Call Placement Types
*The CTI OS server imposes no restriction on the maximum length of this string.
However, such
restrictions are generally imposed by your switch/ACD and Cisco CTI Server.
Consult the
documentation for the switch/ACD or CTI Server for information on length restrictions for this string.
Table 9-8
CallManager Type
FacilityCode (optional)
STRING,
maximum
length 40
maximum
length 40
A trunk access code, split
extension, or other data needed
to access the chosen facility.
extension, or other data needed
to access the chosen facility.
AuthorizationCode
(optional)
(optional)
STRING,
maximum
length 40
maximum
length 40
An authorization code needed to
access the resources required to
initiate the call.
access the resources required to
initiate the call.
AccountCode (optional)
STRING,
maximum
length 40
maximum
length 40
A cost-accounting or client
number used by the peripheral
for charge-back purposes.
number used by the peripheral
for charge-back purposes.
Keyword
Type
Description
CallPlacementType
Description
Value
CPT_UNSPECIFIED
Use default call placement.
0
CPT_LINE_CALL
An inside line call.
1
CPT_OUTBOUND
An outbound call.
2
CPT_OUTBOUND_NO_
ACCESS_CODE
ACCESS_CODE
An outbound call that will not
require an access code.
require an access code.
3
CPT_DIRECT_POSITION
A call placed directly to a specific
position.
position.
4
CPT_DIRECT_AGENT
A call placed directly to a specific
agent.
agent.
5
CPT_SUPERVISOR_ASSIST
A call placed to a supervisor for call
handling assistance.
handling assistance.
6
CallMannerType
Description
Value
CMT_UNSPECIFIED
Use default call manner.
0
CMT_POLITE
Attempt the call only if the originating
device is idle.
device is idle.
1
CMT_BELLIGERENT
The call should always be attempted,
disconnecting any currently active call.
disconnecting any currently active call.
2
CMT_SEMI_POLITE
Attempt the call only if the originating
device is idle or is receiving dial tone.
device is idle or is receiving dial tone.
3