Cisco Cisco Computer Telephony Integration Option 8.5 开发者指南
5-5
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
Figure 5-2
Reason Code Dialog for Logout
This dialog lets you select a reason code to be sent along with the logout request. Reason codes can be
configured at CTI OS server
configured at CTI OS server
•
Ready Button. Clicking the ready button will send a request to CTI OS server, to put the agent in
ready state (ready to accept calls).
ready state (ready to accept calls).
•
Not Ready Button. Clicking the not ready button will send a request to CTI OS server, to put the
agent in not ready state (ICM will not route calls to an agent in the not ready state). If Reason Codes
are supported on the switch and configured on ICM, a reason code dialog will pop up as shown in
agent in not ready state (ICM will not route calls to an agent in the not ready state). If Reason Codes
are supported on the switch and configured on ICM, a reason code dialog will pop up as shown in
.