Cisco Cisco Computer Telephony Integration Option 9.0 开发者指南
Chapter 9 Agent Object
Methods
9-42
Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Table 9-14 SetAgentState Parameters
Keyword
Type
Description
AgentState (required)
INT
One of the values in
representing the current state of the
associated agent.
associated agent.
AgentID (required)
STRING,
maximum
length 12
maximum
length 12
The agent’s login ID.
AgentInstrument
STRING,
maximum
length 12
maximum
length 12
The agent’s instrument number.
Optional if Agent Extension is
provided.
Optional if Agent Extension is
provided.
PositionID
STRING,
maximum
length 12
maximum
length 12
Required for Alcatel only.
AgentPassword
(optional)
(optional)
STRING,
maximum
length 12
maximum
length 12
The agent’s password.
AgentWorkMode
(optional)
(optional)
INT
A value representing the desired work
mode of the agent. Used by Avaya
DEFINITY ECS with default value of
ManualIn.
mode of the agent. Used by Avaya
DEFINITY ECS with default value of
ManualIn.
NumSkillGroups
(optional)
(optional)
INT
The number of Skill Groups that the
agent is currently associated with, up to
a maximum of 20.
agent is currently associated with, up to
a maximum of 20.
EventReasonCode
(optional)
(optional)
INT
Reason for logging out. Required for
IPCC, optional for all other switches.
IPCC, optional for all other switches.
PeripheralID
(optional)
(optional)
INT
The ICM Peripheral ID of the ACD the
agent is attached to.
agent is attached to.
SkillGroupNumber
(optional)
(optional)
INT
The number of an agent skill group
associated with the agent.
associated with the agent.
SkillGroupPriority
(optional)
(optional)
INT
The priority of an agent skill group
associated with the agent.
associated with the agent.