Cisco Cisco Computer Telephony Integration Option 8.5 开发者指南

The OnAgentStatistics event is fired to the client to indicate that a request to 
enable agent statistics (via the EnableAgentStatistics method) was received by the 
CTIServer. The event is received at intervals determined by a registry setting on 
the server (HKEY_LOCAL_MACHINE\SOFTWARE\Cisco 
Systems\Ctios\Server\Agent\PollingIntervalSec), unless the value of the registry 
setting HKEY_LOCAL_MACHINE\SOFTWARE\Cisco 

eLogin

The agent has logged on to the ACD. It 
does not necessarily indicate that the agent 
is ready to accept calls.

0

eLogout

The agent has logged out of the ACD and 
cannot accept any additional calls.

1

eNotReady

The agent is unavailable for any call work. 2

eAvailable

The agent is ready to accept a call.

3

eTalking

The agent is currently talking on a call 
(inbound, outbound, or inside).

4

eWorkNotReady 

The agent is performing after call work, 
but will not be ready to receive a call when 
completed.

5

eWorkReady

The agent is performing after call work, 
and will be ready to receive a call when 
completed.

6

eBusyOther

The agent is busy performing a task 
associated with another active SkillGroup.

7

eReserved

The agent is reserved for a call that will 
arrive at the ACD shortly.

8

eUnknown

The agent state is currently unknown.

9

eHold

The agent currently has all calls on hold.

10