Cisco Cisco Computer Telephony Integration OS 8.5 發佈版本通知
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CTI OS
Volume Control Removed
The Volume Control has been removed from the Cisco CTI OS Client install
program in CTI OS Release 6.0. Refer to CSCma29846. Please disregard any
references to this control that may remain in the Release 6.0 documentation.
program in CTI OS Release 6.0. Refer to CSCma29846. Please disregard any
references to this control that may remain in the Release 6.0 documentation.
Citrix and Windows Terminal Services Not Supported
CTI OS does not support either Citrix or Windows Terminal Services.
Supervisor Controls and Agent Not Ready
Making a monitored agent Not Ready is not supported by the supervisor controls.
This may be somewhat confusing to the user since the option is not grayed out like
other unsupported features.
This may be somewhat confusing to the user since the option is not grayed out like
other unsupported features.
Important Notes about Server to Server Integration
If you are planning to use CTI OS to do a server to server integration in Agent
mode, please note the following design considerations.
mode, please note the following design considerations.
•
Server integrations will need to use a separate AgentMode session per agent.
This means that there are resource considerations for the machine since each
session has four threads and one socket. Depending on the capabilities of the
system in areas such as RAM and processing power, the limit for the number
of agents that is practical will vary.
This means that there are resource considerations for the machine since each
session has four threads and one socket. Depending on the capabilities of the
system in areas such as RAM and processing power, the limit for the number
of agents that is practical will vary.
•
If Skillgroup statistics are desired, a separate MonitorMode session should be
used to receive them. You must then open a MonitorMode session and set a
special filter "filtertarget=skillgroupstats". Then, use the
EnableSkillGroupStatistics method on the Session object (NOT use the one
on the Agent object). Call it once for each SkillGroup you want to receive
statistics for. Each time you will provide the SkillGroup Number and
Peripheral ID. See the section “Filtering Skillgroup Statistics” in the Cisco
ICM Software CTI OS Developer’s Guide.
used to receive them. You must then open a MonitorMode session and set a
special filter "filtertarget=skillgroupstats". Then, use the
EnableSkillGroupStatistics method on the Session object (NOT use the one
on the Agent object). Call it once for each SkillGroup you want to receive
statistics for. Each time you will provide the SkillGroup Number and
Peripheral ID. See the section “Filtering Skillgroup Statistics” in the Cisco
ICM Software CTI OS Developer’s Guide.