Cisco Cisco Computer Telephony Integration Option 8.5 参考指南
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CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
Chapter 1 Introduction
Introduction to Siebel 7 Architecture
•
The thin client uses a browser Java/JavaScript interface to connect to a web
server (IIS or Apache).
server (IIS or Apache).
•
The web server connects to the Siebel Object Manager (SOM), relaying both
requests and state to and from the browser.
requests and state to and from the browser.
Siebel 7 components include:
•
Siebel Database. There is only one single database for an enterprise,
regardless of the number of sites for an enterprise. (Refer to the Siebel
documentation for supported databases.)
regardless of the number of sites for an enterprise. (Refer to the Siebel
documentation for supported databases.)
•
Siebel Object Manager. Supports business rules and state information for a
client session. The SOM is essentially the Siebel application. It presents and
validates forms and manages state and navigation across a session.
client session. The SOM is essentially the Siebel application. It presents and
validates forms and manages state and navigation across a session.
•
Siebel Communication Server. Provides an infrastructure to support several
kinds of communications activities for Siebel application users. The Cisco
Driver for Siebel 7 uses an Adaptive Communications API. The Siebel
Communication Server uses a session-based/interactive communications
component, which supports multichannel interactive communications for call
or contact center agents who use the communication toolbar to make or
receive voice calls through computer telephony integration (supported by
Cisco drivers) and other features (Cisco does not provides drivers for these
features).
kinds of communications activities for Siebel application users. The Cisco
Driver for Siebel 7 uses an Adaptive Communications API. The Siebel
Communication Server uses a session-based/interactive communications
component, which supports multichannel interactive communications for call
or contact center agents who use the communication toolbar to make or
receive voice calls through computer telephony integration (supported by
Cisco drivers) and other features (Cisco does not provides drivers for these
features).
Note
Refer to the Siebel documentation for detailed information about the
Siebel Communication Server.
Siebel Communication Server.
Cisco CTI OS connects to the Siebel Communication Server to enable multiple
media events, including telephone events.
media events, including telephone events.