Cisco Cisco Computer Telephony Integration OS 8.5 故障排查指南
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Cisco ICM Software CTI OS Troubleshooting Guide Release 6.0(0)
Chapter 2 Resolutions to Common Problems
Incorrect or Unreachable CTI OS Server in Connection Profile
button is enabled). Additionally, the status bar displays the last message received
from the configuration server (i.e. Disconnected/Offline) Since the client
application randomly selects a configuration server each time the client
application starts, symptoms of this problem may be sporadic if connection
profile information is not consistent between configuration servers. Perform the
following checks to determine where the problem lies:
from the configuration server (i.e. Disconnected/Offline) Since the client
application randomly selects a configuration server each time the client
application starts, symptoms of this problem may be sporadic if connection
profile information is not consistent between configuration servers. Perform the
following checks to determine where the problem lies:
•
Note the connection profile (step a) you are using when you login from the
client application. The connection profile is specified in the login dialog box
using the "Connect to" dropdown list.
client application. The connection profile is specified in the login dialog box
using the "Connect to" dropdown list.
•
On the client application machine, note the CTI OS Servers (step b) from
which the application downloads its connection profile information
(configuration machines). You can find this information in the CTI OSA and
CTI OSB settings under the HKEY_LOCAL_MACHINE\SOFTWARE\
Cisco Systems\CTI Desktop\CTI OS registry key.
which the application downloads its connection profile information
(configuration machines). You can find this information in the CTI OSA and
CTI OSB settings under the HKEY_LOCAL_MACHINE\SOFTWARE\
Cisco Systems\CTI Desktop\CTI OS registry key.
•
On each of the configuration machines determined in step b, check that you
have properly configured the connection profile from step a. The connection
profile information is located in the registry under the key
have properly configured the connection profile from step a. The connection
profile information is located in the registry under the key
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS\
<CTIOSInstanceName>\ <CTIOSServerName>\
EnterpriseDesktopSettings\All Desktops\Login\
ConnectionProfiles\Name\<Profile name from step a>
EnterpriseDesktopSettings\All Desktops\Login\
ConnectionProfiles\Name\<Profile name from step a>
Check the following items:
–
The key shown above should exist on both configuration machines.
–
The information contained within the key should be identical on both
configuration machines.
configuration machines.
–
Check the values of CTI OSA, CTI OSB, PortA, and PortB. (For clarity,
we will call these machines the "connect machines".) Are these CTI OS
Server names (or addresses) and port numbers correct? If they are
incorrect, enter the correct server names, restart the configuration
machines, restart the client application, and try again.
we will call these machines the "connect machines".) Are these CTI OS
Server names (or addresses) and port numbers correct? If they are
incorrect, enter the correct server names, restart the configuration
machines, restart the client application, and try again.
•
If the names (or addresses) of the connect machines are correct, the problem
may be caused by a loss of network connectivity or an inability to resolve the
CTI OS Server name.
may be caused by a loss of network connectivity or an inability to resolve the
CTI OS Server name.