Cisco Cisco Email Security Appliance X1050 故障排查指南
What does the alert "work queue paused, XX
msgs, antispam" or "work queue paused, XX
msgs, antivirus" mean?
msgs, antispam" or "work queue paused, XX
msgs, antivirus" mean?
Document ID: 118303
Contributed by John Yu, Robert Sherwin, Cisco TAC Engineers.
Aug 20, 2014
Aug 20, 2014
Contents
Introduction
What does the alert "work queue paused, XX msgs, antispam" or "work queue paused, XX msgs,
antivirus" mean?
How can you correct this work queue paused event?
Verification
What are "work queue resumed" notifications?
What should I do if I do not recieve a "work queue resumed" notification?
Related Information
What does the alert "work queue paused, XX msgs, antispam" or "work queue paused, XX msgs,
antivirus" mean?
How can you correct this work queue paused event?
Verification
What are "work queue resumed" notifications?
What should I do if I do not recieve a "work queue resumed" notification?
Related Information
Introduction
This document describes the meaning of critical alert notification for work queue paused events related to the
anti−spam or anti−virus processes, how to attempt to correct these events, and post−event notifications related
to the Cisco Email Security Appliance (ESA).
anti−spam or anti−virus processes, how to attempt to correct these events, and post−event notifications related
to the Cisco Email Security Appliance (ESA).
What does the alert "work queue paused, XX msgs,
antispam" or "work queue paused, XX msgs, antivirus"
mean?
antispam" or "work queue paused, XX msgs, antivirus"
mean?
When anti−spam and anti−virus are in the process of updating their respective rules and services, the process
will pause the processing of messages in the work queue until completely downloaded and updated. On
certain occasions, the update files may be larger than usual, and it takes a bit longer to process and updated −
thus causing an alert to be generated.
will pause the processing of messages in the work queue until completely downloaded and updated. On
certain occasions, the update files may be larger than usual, and it takes a bit longer to process and updated −
thus causing an alert to be generated.
There are also times if your appliance has had a network interruption, improper reboot, or other service
impacting event, that the update process had become stale, or corrupted, and did not complete successfully.
impacting event, that the update process had become stale, or corrupted, and did not complete successfully.
Example, work queue paused on antispam:
The Critical message is:
work queue paused, 98 msgs, antispam
Version: 8.5.6−074
Serial Number: XXYYDBE08931−XXYYKN1
Timestamp: 28 Apr 2014 11:37:39 −0500
Example, work queue paused on antivirus:
The Critical message is: