Cisco Cisco Email Security Appliance X1070 故障排查指南

This document describes the usage of the hidden command resetqueue and the actions that
occurs when this is issued on the CLI of an Email Security Appliance (ESA).

There are times when the workqueue on an ESA is corrupt, and either an attempt to repair the
work queue directly did not correct operation and processing, or Cisco Email Content Security
Customer Support is

).

In order to proceed, it is necessary to log into the CLI on the appliance and issue the resetqueue
command.  

The use of this command deletes all messages in the work queue (all active recipients in queue)
and forces a graceful reboot of the ESA.  The reboot is required so that the appliance can recreate
a new work queue and then begin proper operation and processing.

There are exceptions for the messages in the Spam Quarantine (ISQ) and Policy, Virus, Outbreak
Quarantines (PVO).  Messages that have been delivered into these are not affected. 

Warning: resetqueue command should only be used in cooperation with Cisco Email
Content Security Customer Support, and only after all other troubleshooting techniques have
been attempted.  By executing this command, or allowing Cisco Email Content Security
Customer Support

In order to confirm that you understand the ramifications of using the resetqueue command,
please review this document and verbally respond to the Customer Support Engineer (CSE)
assisting you with your open support request.

Example:

Once the appliance has completed the reboot and is re-accessible, verify operation and
processing with status detail from the CLI, or Monitor > System Status from the GUI.  The
appliance should reflect a system status of Online.