Cisco Cisco Prime Service Catalog 10.0 技术参考
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Cisco Prime Service Catalog Designer Guide
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Chapter 1 Service Design Fundamentals
Configuring the Delivery Plan
Step 5
Return to My Services or Service Catalog to verify the service presentation is correct.
Rather than switching back and forth between My Services or Service Catalog and Service Designer,
it might be easier to open two browser windows running Service Catalog application; keep the Service
Designer service’s Presentation subtab displayed in one, and the My Services or Service Catalog order
page for the service in the other. Make changes as required in the service’s presentation, remembering
to save the changes by clicking Save. As soon as you have clicked Save, you can refresh the My Services
page to review your changes.
it might be easier to open two browser windows running Service Catalog application; keep the Service
Designer service’s Presentation subtab displayed in one, and the My Services or Service Catalog order
page for the service in the other. Make changes as required in the service’s presentation, remembering
to save the changes by clicking Save. As soon as you have clicked Save, you can refresh the My Services
page to review your changes.
Configuring the Delivery Plan
A service's Plan tab is used to define the delivery plan for a service. A delivery plan comprises one or
more tasks that must be completed to deliver a service to a customer.
more tasks that must be completed to deliver a service to a customer.
Core Concepts
To configure the delivery plan for a service you should have a clear understanding of the following
concepts:
concepts:
•
Using Namespace variables and configuring expressions, as detailed in
•
Configuring and using email templates, as detailed in the
Cisco Prime Service Catalog
Configuration Guide
•
Calculation of due dates
There are several steps involved in creating the delivery plan:
•
Configure the Project Manager for the service delivery process.
•
Configure individual tasks, including task name, duration, conditions, priority and other parameters.
•
Specify the performer and supervisor of the task.
•
Specify notification emails related to the task.
•
Configure task instructions.
•
Create a task checklist.
•
Specify the workflow for the tasks, including the sequence for the execution of tasks, whether tasks
execute concurrently or consecutively, and potentially grouping tasks that share a common
milestone or have common notification requirements.
execute concurrently or consecutively, and potentially grouping tasks that share a common
milestone or have common notification requirements.
Working in the Plan Tab
Designing the workflow for a service might require several design sessions with service stakeholders.
Ideally, you would interview all the people involved in setting up and delivering the service in order to
determine what the tasks (or series of tasks) are, whether the service requires email notifications, and
who the performer, supervisor, and email recipients are. Once the requirements have been collected, you
use the Plan tab to configure the service to comply with those requirements.
Ideally, you would interview all the people involved in setting up and delivering the service in order to
determine what the tasks (or series of tasks) are, whether the service requires email notifications, and
who the performer, supervisor, and email recipients are. Once the requirements have been collected, you
use the Plan tab to configure the service to comply with those requirements.
Service Designer offers two complementary ways to specify the tasks which comprise the workflow of
the service and the order in which these tasks are executed:
the service and the order in which these tasks are executed: