Cisco Cisco Prime Service Catalog 10.0 技术参考

As you compile and arrange your service delivery plan, the system keeps track of the total number of 
hours required to complete all of the plan’s activities. It also uses the “Working hours per day” setting 
(Plan tab > Tasks subtab; see the 

) to compute how many 

working days are required to execute the plan.

Use a condition that always evaluates to false (for example, “1=2”) in a conditional statement to specify 
a task that will automatically be skipped. 

The most common use cases for this are:

When a service needs to “auto-complete” without having any tasks completed. The skipped task is 
the only task in the delivery plan. When it is skipped, the requisition is marked as complete.

When an email needs to be sent without having to complete a task or when multiple emails are 
needed during a given moment in the following ways:

Create a parent task. On the Email subtab, choose an email to be sent out at completion. (You 
may also configure a notification to go out when the activity becomes active.)

Create a child task with the condition 1=2. Set the condition to evaluate when the activity 
becomes active.

By default, the drop-down list for Workflow type contains only one entry, “Internal”, indicating that the 
task will be performed within the Service Manager module. If integration specialists have used the 
Service Link module to define “agents” that integrate with external systems, the action associated with 
each agent also appears in the drop-down list. For example, the workflow type for the “SAP Integration” 
agent might be displayed as “Send data to SAP”; the workflow type for an agent that integrates with 
Remedy might look like “Send Ticket to Remedy”.

Contact your site administrator to obtain details about the services and tasks integrated with Service 
Link.

For external tasks only, an ellipsis (…) appears next to the Workflow Type after you have saved the task.

Do not allow 
cancellation of 
service after task 
starts 

If you check this box, the customer will no longer be able to cancel the service 
after this task becomes active.

For example, check this if the task will cause the delivery team to incur substantial 
costs or take an action that is not easily reversible. 

The “Cancel” option in My Services is deactivated once the delivery team begins 
this task.

Display Effort 
subpage on a 
delivery task

If you check this box, an “Effort” subtab for a delivery task is shown in Service 
Manager.