Cisco Cisco Video Assurance Management Solution 2.0 白皮書

White Paper

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Figure 5. Cisco Info Center Video Service Dashboard View

Accepting correlated data from Cisco ANA and providing cross-launch capability into Cisco

Multicast Manager, Cisco Info Center reduces alarms, decreasing troubleshooting time with the

following benefits:

●

Quickly resolve problems and improve help-desk operations: Cisco Info Center enables

video operations teams to quickly isolate problems and automatically communicate them to

the help desk. Cisco Info Center integrates fault management and trouble-ticketing

systems, such as Clarify, Peregrine, Remedy, and Siebel, to automatically open trouble

tickets for faults, enabling help-desk personnel to proactively manage support operations.

●

Reduce alarms and improve service availability: Cisco Info Center delivers scalability to

routinely process millions of alarms per day. Its own basic correlation and de-duplication

capabilities exponentially reduce the number of alarms presented to operators. Using the

advanced analysis and automation functions of Cisco Info Center Impact can help

determine an alarm’s effect on video programs and subscribers, helping staff to prioritize

resolution efforts.

Cisco VAMS in Action

To understand the value of Cisco VAMS within a service provider environment, let us consider a

customer service scenario.

●

A customer in Boston (and 10 of his closest friends) is watching the local sports team in a

playoff game at St. Louis. In the middle of the game, the program freezes and goes black.

●

Cisco Multicast Manager detects a threshold violation below the expected PPS for this

video flow and alerts Cisco Info Center.

●

The network automatically generates alarms:

◦

Video probes detect the anomaly and report to Cisco ANA and Cisco Multicast Manager.

◦

Cisco Multicast Manager detects a threshold violation below the expected PPS for the

video flow and traps to Cisco ANA (or directly to Cisco Info Center).