Cisco Cisco Info Center 7.3 發佈版本通知
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OL-21510-01
New Features and Enhancements with Release 7.3
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Event Dashboard—A new user interface, called the Event Dashboard, has been developed to
provide an overview of events. The Event Dashboard displays different sets of event
information, as defined by filters, in the form of monitor boxes.
provide an overview of events. The Event Dashboard displays different sets of event
information, as defined by filters, in the form of monitor boxes.
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URF-8 Encoding Support for Windows—On Windows, support is provided to run the nco_dbinit
utility, ObjectServer, ObjectServer Gateway, nco_postmsg utility, and individual probes and
gateways in UTF-8 encoding.
utility, ObjectServer, ObjectServer Gateway, nco_postmsg utility, and individual probes and
gateways in UTF-8 encoding.
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Improved date and time formatting and parsing with ICU4C.
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Adoption of the IS0 8601 format for recording timestamps in log files.
New Modules: SQM, CEM, ADDM
Service Quality Management (SQM)
The CIC Business Service Manager (BSM) platform has been updated to include optional extensions for
Service Quality Management (SQM) and Customer Experience Management (CEM).
Service Quality Management (SQM) and Customer Experience Management (CEM).
Tivoli Netcool Service Quality Manager Service Solutions are integrated with the operational support
system (OSS) environment through open application programming interfaces (APIs), and conform to
Java Platform, Enterprise Edition (Java EE), OSS/J and 3rd Generation Partnership Project (3GPP)
standards.
system (OSS) environment through open application programming interfaces (APIs), and conform to
Java Platform, Enterprise Edition (Java EE), OSS/J and 3rd Generation Partnership Project (3GPP)
standards.
Each service solution collects data through predefined, open application programming interfaces (APIs).
Tivoli Netcool Service Quality Manager uses that data to derive qualitative and quantitative
measurements—providing data in terms accessible to customers as well as employees. Key Quality
Indicators (KQIs) are derived from a number of underlying network, application and customer-specific
measurements, and offer an enriched, end-to-end view of the service in question. Network and service
operations teams can monitor these measurements in near-real time through prepackaged, internal SLAs.
The underlying measurements can be reused across multiple SLAs, delivering information in terms
relevant to various business units.
Tivoli Netcool Service Quality Manager uses that data to derive qualitative and quantitative
measurements—providing data in terms accessible to customers as well as employees. Key Quality
Indicators (KQIs) are derived from a number of underlying network, application and customer-specific
measurements, and offer an enriched, end-to-end view of the service in question. Network and service
operations teams can monitor these measurements in near-real time through prepackaged, internal SLAs.
The underlying measurements can be reused across multiple SLAs, delivering information in terms
relevant to various business units.
Each service solution contains:
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Service model definition.
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Predefined KQI definitions.
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Adapters to the selected set of data sources.
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A sample set of SLAs and SLA templates which can be used to manage the service quality for the
target service.
target service.
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A prepackaged set of reports.
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Service solution documentation.
Customer Experience Manager (CEM)
The Tivoli Netcool customer experience management solution collects, correlates, filters, aggregates,
and presents customer and network data to help you proactively ensure that all the groups in your
organization focus on problems that directly impact the customer experience.
and presents customer and network data to help you proactively ensure that all the groups in your
organization focus on problems that directly impact the customer experience.