Cisco Cisco Unified Contact Center Express 9.0(1) 故障排查指南
[SeqID] [Type] [TimeStamp] [Description]
0 INFO_VERBOSE Oct 04 2013|14:14:12 CCrystalReportExport 0 object creation threadID = 2464
1 INFO_VERBOSE Oct 04 2013|14:14:12 @$$$ CreateFileMapping OK
2 INFO_VERBOSE Oct 04 2013|14:14:12 @$$$ MapViewOfFile OK
3 ERROR Oct 04 2013|14:14:12 Writer FileMapping = 0000012C, GlobalAddress = 00240000
4 INFO_VERBOSE Oct 04 2013|14:14:12 @$$$ InitFileMapping success
5 INFO_VERBOSE Oct 04 2013|14:14:12 @$$$ SharedMemInitialize success
6 INFO_VERBOSE Oct 04 2013|14:14:12 StopReportExport − called
[VERSION=8.5(1.217)]
[SeqID] [Type] [TimeStamp] [Description]
0 INFO_VERBOSE Oct 07 2013|07:10:44 CCrystalReportExport 0 object creation threadID = 3836
1 INFO_VERBOSE Oct 07 2013|07:10:44 @$$$ CreateFileMapping OK
2 INFO_VERBOSE Oct 07 2013|07:10:44 @$$$ MapViewOfFile OK
3 ERROR Oct 07 2013|07:10:44 Writer FileMapping = 0000012C, GlobalAddress = 00250000
4 INFO_VERBOSE Oct 07 2013|07:10:44 @$$$ InitFileMapping success
5 INFO_VERBOSE Oct 07 2013|07:10:44 @$$$ SharedMemInitialize success
6 INFORMATIONAL Oct 07 2013|07:10:44
3036:ReportName=ICD_Contact_Service_Queue_Activity_by_Interval_Chart_en_US
7 INFORMATIONAL Oct 07 2013|07:10:44 3036:Recurrence=DAILY
8 INFO_VERBOSE Oct 07 2013|07:10:44
3036:[Connect database using TCP/IP − dbmssocn library]
9 ERROR Oct 07 2013|07:11:00
3036:Exception occurred while creating HistoricalDBConn − using dbmssocn library.
10 ERROR Oct 07 2013|07:11:00 3036:PrintDBConnectionString:pwd not found in Connection String
11 ERROR Oct 07 2013|07:11:00
3036:LogComError: the error is = Code= 80004005, Code Meaning = Unspecified error
12 ERROR Oct 07 2013|07:11:00 3036:Source=Ifxoledbc
13 ERROR Oct 07 2013|07:11:00
3036:Description=EIX000: (−27001) Read error occurred during connection attempt.
14 ERROR Oct 07 2013|07:11:00 3036:LogProviderError:Dumping ADO Error 1 of 1
15 ERROR Oct 07 2013|07:11:00 3036: Number = −2147467259
16 ERROR Oct 07 2013|07:11:00 3036: Source = Ifxoledbc
17 ERROR Oct 07 2013|07:11:00 3036:
Description = EIX000: (−27001) Read error occurred during connection attempt.
18 ERROR Oct 07 2013|07:11:00 3036: HelpFile
= C:\Program Files\Cisco UCCX Historical Reports\Driver\Client−SDK/msg/en_us/04E4/errmess.hlp
19 ERROR Oct 07 2013|07:11:00 3036: HelpContext = −27001
20 ERROR Oct 07 2013|07:11:00 3036: SQLState = (null)
21 ERROR Oct 07 2013|07:11:00 3036: HelpContext = −27001
22 ERROR Oct 07 2013|07:11:00 3036: NativeError = −27001
23 INFORMATIONAL Oct 07 2013|07:11:00
3036:[Try connecting database using dbnmpntw − Named Pipes library]
24 INFO_VERBOSE Oct 07 2013|07:11:00 3036:Connection String = Network=dbnmpntw
25 ERROR Oct 07 2013|07:11:00 3036:PrintDBConnectionString:pwd not found in Connection String
26 ERROR Oct 07 2013|07:11:00
3036:Exception occurred while creating HistoricalDBConn, for checking user priveleges
27 ERROR Oct 07 2013|07:11:00
3036:LogComError: the error is = Code= 80004005, Code Meaning = Unspecified error
28 ERROR Oct 07 2013|07:11:00 3036:Source=Provider
29 ERROR Oct 07 2013|07:11:00 3036:Description=Unspecified error
30 ERROR Oct 07 2013|07:11:00 3036:LogProviderError:Dumping ADO Error 1 of 1
31 ERROR Oct 07 2013|07:11:00 3036: Number = −2147467259
32 ERROR Oct 07 2013|07:11:00 3036: Source = Provider
33 ERROR Oct 07 2013|07:11:00 3036: Description = Unspecified error
34 ERROR Oct 07 2013|07:11:00 3036: HelpFile = (null)
35 ERROR Oct 07 2013|07:11:00 3036: HelpContext = 1240640
36 ERROR Oct 07 2013|07:11:00 3036: SQLState = (null)
37 ERROR Oct 07 2013|07:11:00 3036: HelpContext = 1240640
38 ERROR Oct 07 2013|07:11:00 3036: NativeError = −2147467259
39 ERROR Oct 07 2013|07:11:00 3036:−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−
40 ERROR Oct 07 2013|07:11:00 3036:==> Exporting/Printing Report ICD_Contact_Service_Queue_Activity_by_Interval_Chart_en_US,Created On 10042013143717,Type=DAILY by user crs_report FAILED.
41 ERROR Oct 07 2013|07:11:00 3036:−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−