Cisco Cisco Customer Response Solution Downloads 信息指南

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Page 148 

Version 2.7 

Version 2.8

  IVR Prompts: 

English (US, CA, GB),  Spanish (US, MX, CO,  

ES), French (CA, FR), German, Chinese  

(Mandarin), Japanese, Italian, Korean, 

Portugese (BR), Hebrew (IL), Thai, Malay, 

Danish, Cantonese (Hong Kong), Mandarin 

(Taiwan), Dutch, Swedish
ASR Grammar for workflow steps: 

English (US, GB),  Spanish(MX, CO, ES),  

French (CA, FR), German, Japanese, Italian 

TTS:  

Dependent on what you install from TTS vendor
VXML Grammar:  

Dependent on what you install from MRCP 

vendor
CAD/CSD Supported Languages: 

English, French, German, Spanish, Italian, 

Japanese, Simplified Chinese, Korean, Portuguese 

(Brazilian), Traditional 

Chinese, Swedish, Dutch, Danish

Cisco IP Phone Agent Supported Languages: 

English, French, German, Spanish, Italian, 

Japanese (Katakana), Portuguese (Brazilian), 

Swedish, Danish, Dutch
Historical Reporting Client: 

English, French, German, Spanish, Italian, 

Japanese, Simplified Chinese, Korean, Portuguese 

(Brazilian), Traditional Chinese, Swedish, Dutch 

and Danish.

Spectrum 3.1.2
INOVA (light link) 5.0.43

Campus Manager 4.0 (EOS)

CiscoWorks Resource Manager  

Essentials 4.0

CiscoWorks IPCOM 1.0
CiscoWorks CUOM 2.0

Developer Edition 10.0 and 11.0

Professional Edition 10.0 and 11.0

Internet Explorer  

6.x, and 7.x

16

ICM 7.0(0) SR3

ICM 7.1(3)

ICM 7.2(1)  

ICM 7.2(4)

1.0

SpeechWorks Media Server 3.1.6  or  

3.1.9

Open Speech Recognition Server 

3.0.4 or 3.0.9

RealSpeak 4.0.6 or 4.0.10

MRCP Server 1.0 SP 9 or 1.0 SP 10 

Speech Recognition 8.5, SP050930

Vocalizer 4.0.5 or  4.0.6 

MRCP Server - MRCP Server 1.0

ASR – WebSphere Voice Server 

V5.1.3

TTS – CTTS V5.1.3

WVS  Language Support 5.1.3 

2.0

Tools 

ICM 7.0(0) SR3

ICM 7.1(3)

ICM 7.2(1)

ICM 7.2(3)   

ICM 7.2(4)

ICM 7.5(3)

ICM 7.5(4)

2.0(1)

4.2(1)

4.2(2)

4.2(3)

4.2(4)

Cisco IP Phone 7911G (SCCP)

Cisco IP Phone 7912G (SCCP)

Cisco IP Phone 7940G (SCCP)

Cisco IP Phone 7941G (SCCP)

Cisco IP Phone 7941G-GE (SCCP)

Cisco IP Phone 7960G (SCCP)

Cisco IP Phone 7961G (SCCP)

Cisco IP Phone 7961G-GE (SCCP)

Cisco IP Phone 7970G (SCCP)

Cisco IP Phone 7971G-GE (SCCP)

Cisco IP Phone 7911G (SIP)

Cisco IP Phone 7941G (SIP)

Cisco IP Phone 7941G-GE (SIP)

Cisco IP Phone 7961G (SIP)

Cisco IP Phone 7961G-GE (SIP)

Cisco IP Phone 7970G (SIP)

Cisco IP Phone 7971G-GE (SIP)

Cisco IP Phone 7942G (SCCP & SIP) 

Cisco IP Phone 7962G (SCCP & SIP)  

Cisco IP Phone 7945G (SCCP & SIP) 

Cisco IP Phone 7965G (SCCP & SIP)  

Cisco IP Phone 7975G (SCCP & SIP) 

Cisco IP Communicator (SCCP)

17

 

1. Upgrades are supported from all corresponding Cisco CRS Service Release (SR) and Engineering Special (ES) releases.
2. a. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified 
          Contact Center Express or Unified CCX.
      b. For latest hardware updates, go to: www.cisco.com/go/swonly.
      c. Only simplex mode supported on HP servers. 
          MCS-7845-H1-CC1: HP DL 380-G4 Dual Intel Xeon, 3.4 GHz
          MCS-7835-H1-CC1: HP DL380-G4 Single Intel Xeon 3.4GHz
          Refer to CSCsf05443 for details.

Cisco CRS and Cisco Unified IP IVR, Release 5.0(2) SR1 Solution Set   (Sheet 3 of 3)