Cisco Cisco CRM Communications Connector 数据表
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Data Sheet
© 2011 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Figure 1. Cisco Unified CallConnector Operator
Solution Overview
Cisco Unified CallConnector Operator displays queue, directory, and call-control information in user-customizable
windows. From the application, operators can monitor incoming and extended calls, answer calls, access the
telephony features, easily locate the right available employee, and efficiently transfer the call to the employee at the
employee’s current number.
Deployment options include the ability to have one or multiple operator positions. You can use the application for a
standalone, single position, with a backup operator position to relieve the primary operator. For larger sites you can
deploy multiple operator positions with Cisco Unified CallConnector Server, supporting one or more business
locations.
Customizable User Interface for Mouse, Keyboard, and Drag-and-Drop Capabilities
Cisco Unified CallConnector Operator allows operators to define how they want to use the solution – by keyboard or
mouse. Keyboard shortcuts are available to handle calls faster without having to use a mouse or drag and drop from
one window to another. Operators can use the drag-and-drop capability to make, transfer, conference, or pick up
calls. The direction of the dragging actions and the state of the line to which the call is dragged affects the resulting
operation.
Operators can customize the Cisco Unified CallConnector Operator GUI and the shortcut keys. They can:
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Change the display font face and size
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Show or hide a window
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Lock the windows; while locked, the windows cannot be resized
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Change the location of a window