Cisco Cisco Smart CallConnector Server and Advanced Client 發佈版本通知
Cisco Smart CallConnector Server®, 2.1.010 Version
Release Notes for Cisco Smart CallConnector Server®, 2.1.010 Version
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Pre-requisites for Displaying Telephone Status
Correct display of telephone status requires the following steps occur:
CME/IOS is setup to send radius packets with caller/called numbers to Presence
Server
The caller and called numbers are converted to lookup format using dial plan. If
dial plan is not setup correctly then the numbers received from radius will not be
found in the set of the user’s numbers. Note – the format of the numbers sent by
radius can be different from the way numbers are displayed on the phone.
Additional lookup rules can be added to enable this conversion.
The caller/called numbers are looked up in Corporate Directory to locate a user
(matched is performed work, work 2, home, mobile numbers)
A telephone status update message is sent to the user whose contact numbers
are in the radius messages.
If there are multiple users with same matching number, message is sent to each
user.
Telephone Status message is sent only to the subscribed users
Clients receive this message and update all GUI where status is displayed
Common Configuration Issues
•
Server needs to be setup with a Static IP Address otherwise the messages from
the routers cannot be received.
•
Radius is not setup. In this case, the telephone status is not displayed at the
CallConnector clients.
•
The Dial Plan lookup numbers Is not setup correctly. Once the numbers received
from Radius are converted they do not match the user’s telephone numbers.
•
Telephone numbers are not in the users corporate contact list.
•
CallConnector client is not subscribed to the presence server.
Pre-Requisites for Rich Message Indicator
The Presence Server establishes a SIP subscription for each voicemail configured for the
users. CUE sends detailed message waiting indications when new voice massages are stored.
The Presence Server notifies the of the voice message details. This information is used to
present the popup notification. If voice message notification is not being received, then check:
•
User has a voicemail box defined.
•
CUE is configured for sending rich voice message indication using SIP.
•
Presence Server has setup SIP connections to CUE and is receiving the notify
messages.
CallConnector Directories
The CallConnector clients support multiple directories. Of these, the data for Corporate,
External and Personal directories is saved on the server and retrieved by the clients.
Corporate and External directories are shared. Personal and Outlook contacts are personal to
the user.