Cisco Cisco Computer Telephony Integration OS 8.5 安装指南

Where to get information on installing Unified CCE 8.5(1)
components not covered in this guide.

Installing Additional 8.5(1) Software

Related Documentation

See the following for additional information on installing and using Cisco Unified Contact
Center Enterprise, release 8.5(1):

•

 (http://

www.cisco.com/en/US/products/sw/custcosw/ps14/tsd_products_support_series_home.html)

•

(http://www.cisco.com/en/US/products/sw/custcosw/ps427/
tsd_products_support_series_home.html)

•

 (http://

www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_technical_reference_list.html)

Conventions

This manual uses the following conventions:

Boldface font is used to indicate commands, such as user entries,
keys, buttons, and folder and submenu names. For example:

boldface font

•

Choose Edit > Find.

•

Click Finish.

Italic font is used to indicate the following:

italic font

•

To introduce a new term. Example: A skill group is a
collection of agents who share similar skills.

•

For emphasis. Example: Do not use the numerical naming
convention.

•

A syntax value that the user must replace. Example: IF
(condition, true-value, false-value)

•

A book title. Example: See the Cisco CRS Installation Guide.

Upgrade Guide for ICM and CTI OS for Cisco Unified Contact Center Enterprise Release 8.5(1)