Cisco Cisco Computer Telephony Integration Option 9.0 参考指南

Added EventDeviceType and EventDeviceID in SYSTEM_EVENT to allow specifying a 
non-numeric device on the in and out of service events.  

Corrected CustomerPhoneNumber, and CustomerAccountNumber to be optional in 
CALL_DATA_UPDATE_EVENT and SET_CALL_DATA_REQ

Added NumFltSkillGroups field and floating fields for FltSkillGroupNumber, FltSkillGroupID, 
FltSkilllGroupState, and FltSkillGroupPriority to allow specifying more than 1 skill group in the 
event to AGENT_STATE_EVENT

Added RA_CALL_BY_CALL and RA_NAILED_CONNECTION in AgentWorkMode table.

Updated following messages with new fields:

AGENT_STATE_EVENT: NextAgentState, Duration

CALL_DEQUEUED_EVENT: DeQueueType

OPEN_REQ: EventMsgMask

RTP_STARTED_EVENT: SendingAddress, SendingPort

RTP_STOPPED_EVENT:SendingAddress, SendingPort

SET_AGENT_STATE_REQ: ForcedFlag

Updated tables with various new values.

Added SilentMonitorStatus to SNAPSHOT_DEVICE_CONF message.

The following is a list of additions and changes made to the CTI Server in Protocol Version 9 (ICM 
Version 5.0).

Added Server Service. See the section 

 in 

Added the CampaignID and QueryRuleID fields to the SET_CALL_DATA_REQ and 
CALL_DATA_UPDATE_EVENT messages.

During an OPEN_REQ of an ALL_EVENTS client session, additional SYSTEM_EVENTs are now 
sent to the ALL_EVENTS client to indicate the status of each peripheral associated with the PG.

Added AgentAvailabilityStatus and ICMAgentID fields to QUERY_AGENT_STATE_CONF and 
AGENT_STATE_EVENT.

Added field AgentsICMAvailable and AgentsApplicationAvailable to 
QUERY_SKILL_GROUP_STATISTICS_CONF.

Added fields ICMAvailableTimeSession, RoutableTimeSession, ICMAvailableTimeToday, and 
RoutableTimeToday to QUERY_AGENT_STATISTICS_CONF.

Added ICMAgentID, AgentExtension, AgentID, and AgentInstrument fields to 
QUERY_AGENT_STATE_REQ.

Updates to several tables in