Cisco Cisco Computer Telephony Integration Option 8.5 参考指南

SkillGroupNumber

The number of the agent 
SkillGroup the call is attributed to, 
as known to the peripheral. May 
contain the special value 
NULL_SKILL_ GROUP 
(

) when not applicable or 

not available. Some ACDs ignore 
this field and/or use the ACD 
default; see the list immediately 
following 

.

UINT

4

SkillGroupID

The Unified ICM SkillGroupID of 
the agent SkillGroup the call is 
attributed to. May contain the 
special value NULL_SKILL_ 
GROUP (

) if not 

applicable or not available.

UINT

4

SkillGroupPriority

The priority of the skill group, or 0 
when skill group priority is not 
applicable or not available.

USHORT

2

CallingDeviceType

The type of device ID in the 
CallingDeviceID floating field 
(

USHORT

2

CalledDeviceType

The type of device ID in the 
CalledDeviceID floating field 
(

USHORT

2

LocalConnection 
State

The state of the local end of the 
connection (

USHORT

2

EventCause

A reason for the occurrence of the 
event (

USHORT

2

ConnectionDevice 
ID 

The device ID of the device 
associated with the connection.

STRING

64

CallingDeviceID 
(optional)

The device ID of the calling 
device.

STRING

64

CalledDeviceID 
(optional)

The device ID of the originally 
called device.

STRING

64

Maximum message size (including header):

252