Cisco Cisco Computer Telephony Integration Option 8.5 参考指南
5-24
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Client Events Service
SkillGroupID
The Unified ICM
SkillGroupID of the agent
SkillGroup the call is
attributed to. May contain the
special value NULL_SKILL_
GROUP (
SkillGroupID of the agent
SkillGroup the call is
attributed to. May contain the
special value NULL_SKILL_
GROUP (
) when not
applicable or not available.
UINT
4
SkillGroupPriority
The priority of the skill group,
or 0 when skill group priority
is not applicable or not
available.
or 0 when skill group priority
is not applicable or not
available.
USHORT
2
NumParties
The number of active
connections associated with
this conference call, up to a
maximum of 16 (
connections associated with
this conference call, up to a
maximum of 16 (
This value also indicates the
number of ConnectedParty
CallID, ConnectedParty
DeviceIDType, and
ConnectedPartyDeviceID
floating fields in the floating
part of the message.
number of ConnectedParty
CallID, ConnectedParty
DeviceIDType, and
ConnectedPartyDeviceID
floating fields in the floating
part of the message.
USHORT
2
SecondaryDevice
IDType
IDType
The type of device ID in the
SecondaryDeviceID floating
field (
SecondaryDeviceID floating
field (
).
USHORT
2
SecondaryCallID
The Call ID value assigned to
the secondary call by the
peripheral or Unified ICM.
the secondary call by the
peripheral or Unified ICM.
UINT
4
ControllerDeviceType
The type of device ID in the
ControllerDeviceID floating
field (
ControllerDeviceID floating
field (
).
USHORT
2
AddedPartyDeviceType
The type of device ID in the
AddedPartyDeviceID floating
field (
AddedPartyDeviceID floating
field (
).
USHORT
2
LocalConnectionState
The state of the local end of the
connection (
connection (
USHORT
2
EventCause
A reason for the occurrence of
the event (
the event (
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
PrimaryDeviceID
The device ID of the device
associated with the primary
call connection.
associated with the primary
call connection.
STRING
64
Table 5-13
CALL_CONFERENCED_EVENT Message Format (continued)