Cisco Cisco IP Contact Center Release 4.6.1

Cisco

Network VRU Script Data Descriptions..............................................................................................220
Configuring Network VRUs................................................................................................................220
Network VRU Script Configuration.....................................................................................................222

Accessing VRUs in Cisco Unified Intelligent Contact Management Scripts...........................................222
Queuing Calls at VRUs...........................................................................................................................222

Appendix A. Peripheral Terminology...........................................................................................................225

Overview.................................................................................................................................................225
Mapping Cisco Unified Intelligent Contact Management Terminology to ACD-specific Terminology......225

Index ...........................................................................................................................................................229

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)

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