Cisco Cisco IP Contact Center Release 4.6.1

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Only a single import is supported and any existing rows are removed from the grid. When
you click Import, a message box pops up if there is any record in the grid. You will see
the following message:

“All the existing data will be replaced by the data to be imported. If you want to retain the
current data on the grid please click the Cancel button then save or export the existing
data. Click the OK button to proceed with the importing.”

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After importing, all rows are marked as “New” and the ordering is the same as that in the
file imported from.

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In the Import Insert mode, the tool reads only those records whose primary key values are
not presented. If the primary key field is selected for file to be imported, it is considered
an error and a message box with the primary key field name pops up asking you to correct
the problem.

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If any field in the import record is null, the corresponding field value in the grid window
becomes blank for an edit cell or uses the default value for a drop-down list cell.

Note: If headers are included in the imported file, the Add and Remove buttons are not
enabled and you can only import the record(s) as a whole. In that case, go to Step 6.

If the imported data does not contain headers, in the Available Fields list box, select the names
of the fields to import that match the data and click Add.

To change the order of the columns, select a column and move it within the list by clicking Up
or Down.

Click OK. The data is imported into the data table.

Import/Export Data File Format

The import and export files used by the Bulk Configuration tool can optionally include a header
that identifies the table and columns in the file. The header is followed by one line for each row
of data.

The following rules apply to the file headers:

•

A line beginning with a number sign (#) is a comment and is ignored.

•

Blank lines are also ignored.

•

The header content is indicated by a line beginning with two underline characters and the
word TABLE or COLUMNS. The following line contains the name of the table or the name
of the columns. For example:

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)