Cisco Cisco IP Contact Center Release 4.6.1 维护手册

databases using either the DOS Command window or the ICM Database Administration
(ICMDBA) tool.

Note: Cisco recommends performing these procedures in a maintenance window.

Synchronizing Databases from the Command Window

The following directions explain how to perform this copy from side A to side B for a customer
named CustX.

To copy CustX database from Side A to Side B:

Stop the Side B Logger, if it is running.

In a DOS Command window on the Side B Logger, change to the \icm directory.

Run the following command: 

.

When prompted, verify that the configuration will be deleted from the correct database and type
Y to continue.

When the command completes, you can restart the side B Logger.

Synchronizing Databases with ICMDBA

To synchronize the data of two Logger databases:

Start the ICMDBA tool from the Administration & Data Server program group.

Select a database from the main window and select Synchronize from the Data menu. The
Synchronize window appears:

Figure 20: Synchronize Window

Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x