Cisco Cisco IP Contact Center Release 4.6.1 维护手册

E-Mail Manager (teams are available for stand-alone E-Mail). Therefore, Collaboration-only
agents and E-Mail-only agents cannot be grouped into teams.

For information about agent features, see 

.

For information about supervisory features, refer to the CTI OS System Manager's Guide for
Cisco ICM/IPCC Enterprise & Hosted Editionsand CTI OS Supervisor Desktop User Guide
for Cisco IPCC, and see 

.

IPCC Administration Guide for Cisco Unified Contact Center Enterprise 7.5(1)