Cisco Cisco IPCC Web Option 维护手册
skill groups....
Media Blender....
Migrating from subskill groups to base skill groups....
Modes, Wrap-up....
Multichannel agent database records....
Multichannel agents....
creating....
deleting....
Multichannel routing, about configuring....
Multichannel routing requests, about....
Multichannel software
Cisco Collaboration Server....
Cisco E-Mail Manager....
Cisco Media Blender....
configuring....
database records for IPCC Enterprise agents....
Multi-site installations
duplicate extensions....
Network transfer
configuring from a CTI OS Agent Desktop....
configuring from an IP Phone....
for IVRs, about....
Person database record....
Predefined reason codes....
Queue requests....
Reason codes....
configuring....
idle reason required....
logout reason required....
predefined....
Wrap-Up....
Redirection on No Answer
about....
configuring IPCC on CVP....
configuring IPCC on IP IVR....
Route requests....
Routes....
Routing
about IPCC Enterprise....
agent calls with the Dialed Number Plan....
and queuing requests....
call to the VRU....
call types....
client....
configuration, about....
configuring for multichannel, about....
device targets....
dialed numbers....
labels....
multichannel requests, about....
operations, about....
scripts, about....
services....
skill groups....
subskill groups....
to a target device....
to the VRU with IPCC Enterprise....
voice calls....
VRU....
Scripts
routing, about....
Services....
skill group limit....
Skill groups
base....
changing agent designation....
migrating from subskills to base skills....
sub....
Speed
dial, configuring....
IPCC Administration Guide for Cisco Unified Contact Center Enterprise 7.5(1)
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Index