Cisco Cisco E-Mail Manager Unity Integration Option 发行公告
Non-voice MRDs
Collaboration server uses Non-voice MRDs for the following types of requests:
•
Single-session chat
•
Multi-session chat
•
Blended Collaboration with IPCC
The Voice MRD
The Voice MRD handles these types of requests:
•
Blended Collaboration with legacy ACDs (rather than IPCC)
•
Blended chat with legacy ACDs (these are requests for chat, but with agent reservation on
the ACD)
the ACD)
•
Web callback and delayed callback with both ACDs and IPCC
Example - Queuing a Web Request to a Skill Group
The following script example shows how a Web request can be queued to a skill group:
ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Chapter 13: Example Scripts
Example Web Collaboration Scripts