Cisco Cisco E-Mail Manager Unity Integration Option 用户指南
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Agent Reports
agtskg28: Agent Skill Group Real Time All Fields Report
agtskg28: Agent Skill Group Real Time All Fields Report
Data:
Skill Group
The skill group associated with the task on which the agent is working. If the
agent is not involved in any task in the media routing domain, this field shows
Not Applicable. Since an agent can be logged into multiple skill groups, this
field is not filled until the agent is assigned a task.
Derived from: Skill_Group.EnterpriseName
Derived from: Skill_Group.EnterpriseName
Overview:
Title
The name you give it when you save the report.
Subject
A table of all the selected skill groups listing all the available
agent real-time report data.
Note: This report is the same report as the Peragt28 report
Note: This report is the same report as the Peragt28 report
except that this report is first sorted by skill group rather
than by agent.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show all the available agent skill-group real-time data in
the Agent_Real_Time database table so that you can select
which data you want for a customized agent skill-group
real-time report.
Note: This report is designed to be saved and exported or
Note: This report is designed to be saved and exported or
copied to another format. For example, you can export the
report to an Excel spreadsheet and modify the report to suit
your needs. If that is not acceptable, you can also use a
third-party tool to customize your report.
Applicable
environment
IPCC and/or standard ACD
Template type
Real-time table
Default sort order
By skill group, then by agent within skill group, and then by
date.
Drilldowns available
No
Schema database
tables
Agent
Agent_Real_Time
Person
Skill_Group
Skill_Group_Member