Cisco Cisco E-Mail Manager Unity Integration Option 用户指南
11-10
ICM WebView Online Help
Skill Group Reports
entskg04: Rolling 5-Minute Enterprise Skill Group Status Report
% Wrap Up
The percentage of agents in the skill group who are in either the Work Ready
state or the Work Not Ready state.
Derived from: Skill_Group_Real_Time.WorkReady +
Derived from: Skill_Group_Real_Time.WorkReady +
Skill_Group_Real_Time.WorkNotReady / Skill_Group_Real_Time.LoggedOn
entskg04: Rolling 5-Minute Enterprise Skill Group Status Report
Data:
Enterprise Skill Group
The enterprise name of the enterprise skill group
Derived from: Enterprise_Skill_Group.EnterpriseName
Derived from: Enterprise_Skill_Group.EnterpriseName
FTE Log On5
The fraction of 5 minutes that agents in the skill group have been logged onto
the system during an interval.
Derived from: Skill_Group_Real_Time.LoggedOnTimeTo5 / 300
Derived from: Skill_Group_Real_Time.LoggedOnTimeTo5 / 300
Overview:
Title
The name you give it when you save the report
Subject
A rolling 5-minute table of the selected Enterprise Skill
Group(s) showing the current agent states in full-time
equivalent (FTE) counts and in percentages.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show how many agents could be currently used in the
selected enterprise skill group(s)
Applicable
environment
IPCC and/or standard ACD
Template type
Real-time table
Default sort order
By enterprise skill group
Drilldowns available
Yes
Schema database
table
Enterprise_Skill_Group
Skill_Group_Real_Time