Cisco Cisco Unified Contact Center Enterprise 9.0(2) 用户指南

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Agent Reports

agtskg20: Agent Skill Group Real Time Report

A code received from the peripheral that indicates the reason for the agent's 

last state change. If not defined, this shows NONE.
Note: The agent's desk settings and CTIOS registry settings need to be 

configured to display the reason code. You can do this in the ICM Configuration 

Manager's Agent Desk Settings List tool.
For a list of default reason codes, see 

.

Derived from: Agent_Skill_Group_Real_Time.ReasonCode

The direction of active task: 

In (inbound task - non voice tasks are always inbound)

Out (outgoing external task)

Other (outgoing internal task)
If there is no call, then this displays Not Applicable. 
Derived from: Agent_Real_Time.Direction

The type of outbound call on which the agent is currently working:

None (Not Applicable)

ACD

Direct

Auto out

Reserve

Preview
Derived from: Agent_Real_Time.Destination

Whether or not the agent requested supervisor assistance:

No

Yes
Derived from: Agent_Real_Time.RequestedSupervisorAssist

The total of all agent data for all agents in the skill group.