Cisco Cisco IPCC Web Option 用户指南

IPCC Skill Group Report Templates

IPCC Enterprise Skill Group Real-Time Reports

  Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

(Outbound Option only) The number of agents in the skill group currently talking on 
outbound Preview calls. 
Derived from: Skill_Group_Real_Time.TalkingPreview

(Outbound Option only) The number of agents in the skill group currently talking on 
agent reservation calls. 
Derived from: Skill_Group_Real_Time.TalkingReserve

(Outbound Option only) The time, in HH:MM:SS (hours, minutes, seconds), that agents 
in the skill group spent talking on AutoOut (predictive) calls during the current 
five-minute interval. 
Derived from: Skill_Group_Real_Time.TalkingAutoOutTimeTo5

(Outbound Option only) The time, in HH:MM:SS (hours, minutes, seconds), agents in 
the skill group spent talking on outbound Preview calls during the current five-minute 
interval. 
Derived from: Skill_Group_Real_Time.TalkingPreviewTimeTo5

(Outbound Option only) The time, in HH:MM:SS (hours, minutes, seconds), agents in 
the skill group spent talking on agent reservation calls during the current five-minute 
interval. 
Derived from: Skill_Group_Real_Time.TalkingReserveTimeTo5

The number of calls currently queued to this skill group by the ACD.
Note: Not applicable to IPCC
Derived from: Call_Type_Real_Time.CallsQueuedNow

The number of tasks currently associated with this skill group. 
Derived from: Call_Type_Real_Time.CallsInProgress

The number of agents whose state with respect to this skill group is currently 
Interrupted. This field is currently not used in the database.
Derived from: Call_Type_Real_Time.NumAgentsInterruptedNow

The time, in HH:MM:SS (hours, minutes, seconds), that the agent spent in the 
Interrupted state in the current five-minute interval. This field is currently not used in 
the database.
Derived from: Call_Type_Real_Time.InterruptedTimeTo5