Cisco Cisco IPCC Web Option 用户指南

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

IPCC Skill Group Report Templates

IPCC Enterprise Skill Group Historical Reports

The enterprise skill group's enterprise name and ID. 
Derived from: Enterprise_Skill_Group.EnterpriseName + 
Enterprise_Skill_Group.EnterpriseSkillGroupID

The member skill group's enterprise name and ID.
Derived from: Skill_Group.EnterpriseName + Skill_Group.SkillTargetID

DateTime (no label)

The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and 
HH:MM:SS (hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime

The FTE value for the number of agents logged on to the system during an interval.
Derived from: Skill_Group_Half_Hour.LoggedOnTimeToHalf / 1800

The FTE value for the number of agents in the Not Ready state during an interval.
Derived from: Skill_Group_Half_Hour.NotReadyTimeToHalf / 1800

The FTE value for the number of agents in the Not Active or Available state during an 
interval.
Derived from: Skill_Group_Half_Hour.AvailTimeToHalf / 1800

The FTE value for the number of agents in the Active, Talking In, Talking Out, and 
Talking Other states during an interval.
Derived from: Skill_Group_Half_Hour.TalkTimeToHalf / 1800

Default sort order

By enterprise skill group and then by date and time.

Note: The Enskg08 report is sorted by default only in ascending 
order. You cannot sort this report other then by its default sort. 
You cannot use the column headers, unlike in other reports, to 
sort the data.

Drilldowns available

Yes

Applicable in an IPCC 
environment

Yes

Schema database table

Skill_Group
Enterprise_Skill_Group_Member
Skill_Group_Half_Hour