Cisco Cisco IP Contact Center Release 4.6.2 用户指南

3-3

WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)

Chapter 3 Agent Report Templates

Agent By Agent Reports

agent24: Agent Performance
Summary Daily Report, page
3-34

historical
table

Agent state summary for selected
agents, organized by the selected
day(s).

agent25: Agent Consolidated
Half Hour Report, page 3-38

historical
table

Agent half-hour activity and performance
for all the agents connected to the
selected peripheral(s) during the
selected half-hour interval(s).

agent26: Agent Consolidated
Daily Report, page 3-42

historical
table

Agent half-hour activity and performance
for all the agents connected to the
selected peripheral(s) during the
selected day interval(s).

agent27: Agent Historical All
Fields Report, page 3-46

historical
table

All the report data available from the
Agent_Skill_Group_Half_Hour table. ICM
software generates
Agent_Skill_Group_Half_Hour records
for each logged on agent.
This report is for online viewing or for
exporting to Excel. It is not formatted for
printing.

agent28: Agent Real Time All
Fields Report, page 3-7

real-time
table

All the report data available from the
Agent_Real_Time table. ICM software
generates Agent_Real_Time records for
each agent.
This report is for online viewing or for
exporting to Excel. It is not formatted for
printing.

agent30: Agent Not Ready
Summary Report, page 3-59

historical
table

An overall summary of the not ready
status of selected agents in a given time
period.

agent31: Agent Not Ready
Detail Report, page 3-61

historical
table

Summary details of the not ready status
of selected individual agent sessions in a
given time period.