Cisco Cisco IP Contact Center Release 4.6.1 用户指南
IPCC Call Type Historical Reports
3 IPCC CallType Reports
3-
61
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Interval 6 - Interval 7: Aban
The number of calls abandoned between interval 6 and interval 7. The system default
interval 7 is 300 seconds (5 minutes). For example: 08:08 - 13:08
interval 7 is 300 seconds (5 minutes). For example: 08:08 - 13:08
Derived from: Call_Type_Half_Hour.AbandInterval7
Interval 7 - Interval 8: Ans
The number of calls answered between interval 7 and interval 8. The system default
interval 8 is 600 seconds (10 minutes). For example: 13:08 - 23:08
interval 8 is 600 seconds (10 minutes). For example: 13:08 - 23:08
Derived from: Call_Type_Half_Hour.AnsInterval8
Interval 7 - Interval 8: Aban
The number of calls abandoned between interval 7 and interval 8. The system default
interval 8 is 600 seconds (10 minutes). For example: 13:08 - 23:08
interval 8 is 600 seconds (10 minutes). For example: 13:08 - 23:08
Derived from: Call_Type_Half_Hour.AbandInterval8
Interval 8 - Interval 9: Ans
The number of calls answered between interval 8 and interval 9. The system default
interval 9 is 1200 seconds (20 minutes). For example: 23:08 - 43:08
interval 9 is 1200 seconds (20 minutes). For example: 23:08 - 43:08
Derived from: Call_Type_Half_Hour.AnsInterval9
Interval 8 - Interval 9: Aban
The number of calls abandoned between interval 8 and interval 9. The system default
interval 9 is 1200 seconds (20 minutes). For example: 23:08 - 43:08
interval 9 is 1200 seconds (20 minutes). For example: 23:08 - 43:08
Derived from: Call_Type_Half_Hour.AbandInterval9
> Interval 9: Ans
The number of calls answered within the remaining time in the report time period
measured in minutes and seconds. For example: > 43:08
measured in minutes and seconds. For example: > 43:08
Derived from: Call_Type_Half_Hour.AnsInterval10
> Interval 9: Aban
The number of calls abandoned within the remaining time in the report time period
measured in minutes and seconds. For example: > 43:08
measured in minutes and seconds. For example: > 43:08
Derived from: Call_Type_Half_Hour.AbandInterval10
Call Type Summary
A summary of each field for each call type.