Cisco Cisco IP Contact Center Release 4.6.1 用户指南

WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

IPCC Call Type Historical Reports

3 IPCC CallType Reports

< Interval 2: Aban

The number of calls abandoned up to interval 2. The system default interval 2 is 30
seconds. For example: < 00:38

Derived from: Call_Type_Half_Hour.AbandInterval2

< Interval 3: Ans

The number of calls answered up to interval 3. The system default interval 3 is 60
seconds (1 minute). For example: < 01:38

Derived from: Call_Type_Half_Hour.AnsInterval3

< Interval 3: Aban

The number of calls abandoned up to interval 3. The system default interval 3 is 60
seconds (1 minute). For example: < 01:38

Derived from: Call_Type_Half_Hour.AbandInterval3

< Interval 4: Ans

The number of calls answered up to interval 4. The system default interval 4 is 90
seconds (1 and 1/2 minutes). For example: < 03:08

Derived from: Call_Type_Half_Hour.AnsInterval4

< Interval 4: Aban

The number of calls abandoned up to interval 4. The system default interval 4 is 90
seconds (1 and 1/2 minutes). For example: < 03:08

Derived from: Call_Type_Half_Hour.AbandInterval4

< Interval 5: Ans

The number of calls answered up to interval 5. The system default interval 5 is 120
seconds (2 minutes). For example: < 05:08

Derived from: Call_Type_Half_Hour.AnsInterval5

< Interval 5: Aban

The number of calls abandoned up to interval 5. The system default interval 5 is 120
seconds (2 minutes). For example: < 05:08

Derived from: Call_Type_Half_Hour.AbandInterval5

< Interval 6: Ans

The number of calls answered up to interval 6. The system default interval 6 is 180
seconds (3 minutes). For example: < 08:08

Derived from: Call_Type_Half_Hour.AnsInterval6

< Interval 6: Aban

The number of calls abandoned up to interval 6. The system default interval 6 is 180
seconds (3 minutes). For example: < 08:08

Derived from: Call_Type_Half_Hour.AbandInterval6